![]() ![]() Regarding the suggestion of trying to recover the account credentials on your device, this process would let your Microsoft account be synced to the Authenticator app installed on your new device. To clarify, when you sign into your account, let’s say on this link:, are you being prompted for the approval of sign-in request from the Authenticator app immediately after entering the email address and no longer being asked for the password? On the other hand, you still know your password, is that correct? However, it won’t go through yet due to the Microsoft Authenticator app that’s still associated on your old device. Thanks for getting back to us and providing the information.Īt this point, we’re trying to find ways on how you can proceed with changing the alternate email address in your account. The questions and suggested methods can help us narrow down the cause of the issue and identify the next recommendations that we can provide in the next response. Please refer to this article: Back up and recover account credentials using the Microsoft Authenticator app and go to the section: Recover your account credentials on your new device.īy doing this, you’ll be able to link again your Microsoft account to the Authenticator app without being asked to approve a sign-in request from the old device where it was previously installed. This will only work if the cloud backup is turned on from your old device. While we wait for your answers/confirmation, we’d suggest that you try if you’ll be able to recover your account credentials for the MS Authenticator app that you’ve installed on your new device. When you’re in the process of updating/changing your recovery email, were you able to see the option that says I don’t have any of these, aside from the way to verify your account by approving the sign-in request through the MS Authenticator app? Is the two-factor authentication of your account enabled? This uses two different forms of identity such as your password and a contact method (refers to your security info).Ĥ. May we confirm if you still have the old device and can access it at the same time?ģ. ![]() Does that mean it was installed on an old device and you’ve reinstalled it on your new iPhone and tried to add the account from there? Is that correct?Ģ. Given that you do have the MS Authenticator before, however, it got deleted when you’ve upgraded. Let’s work on this together, as we know how important it is for you to sort this out.įor us to check options on how to proceed in changing your alternate email address, we’d like to ask the following questions:ġ. We got your concern about getting stuck in the Microsoft Authenticator look app, as you’ve tried to update the alternate email address in your account. Thank you for reaching out here at the Microsoft Community Forum. ![]()
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